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You can also visit us in our high street office at 117 Walton Road, East Molesey, Surrey KT8 0DT
 
How To Book with Haven on Earth
 
STEP 1
Find your perfect property: Use the search functions on the site to search for accommodation via your specific requirements or just search just via your preferred area.
 
STEP 2
You will see a list of properties matching your search. You can send us a booking request by clicking 'booking request' button on any of these properties. Alternatively you can add a number of these properties to your wishlist by clicking 'add to wishlist' to as many properties as you like.

STEP 3
Click the wishlist button at the top of our website. You will see all the properties you have added to your wishlist and you will be asked to select your dates and complete a small form with your contact details. Please provide any other information that may be suitable.

STEP 4
We will be in touch within 24 hours to confirm the availability of your selected properties and offer you any further information you require; however if you cannot wait that long you can call us or use the 'live chat' function on the top of our site.

We are open Monday - Friday 09:00 - 17:00 and Sat 10:00 - 16:00

Once you are happy with your selection and dates we will confirm your booking and take a 30% deposit via credit or debit card in £ Pounds sterling or Euros or via a bank transfer if you prefer.

Please do not book any flights until you have received confirmation of your booking from a member of our team.


Booking Process:
 
We will send you a confirmation email with a Booking Form, Terms & Conditions, Optional Extras List attached

Payment:
  • You will need to pay 30% non-refundable deposit to confirm your reservation
  • Final Balance will be due 2 months before your holiday
  • If you book less than 2 months before your holiday then full payment will be due
  • Payment can be made in Pounds Sterling or Euros (Rate will be advised by Haven on Earth for Euro payments)
  • Most major Debit & Credit Cards accepted (not AMERICAN EXPRESS)
  • We do not charge for card payments 
  • Payment can be made by Bank Transfer
Breakage Deposit:
  • You may be asked to pay a breakage deposit with your balance which is refundable after your holiday subject to satisfactory check-out
  • Or a breakage deposit will be payable on arrival by cash or credit card details
  • Details of your breakage deposit will be clearly stated on your booking form
Linen & Towel Charges:
  • With some of our properties the linen & towels are not included in the rental rate
  • Details of charges for linen & towels will be included in your booking form
  • Linen & towel charges are generally payable on arrival to local management
  • The rate is usually around 15 Euros per person 
You will be required to fill out a Booking Form & agree to our Terms & Conditions
The Booking Form must be signed & dated and returned to us at:

Haven on Earth Reservations Office
117 Walton Road
East Molesey
Surrey
KT8 0DT
U.K.


Or you can return your booking by fax: 0044 (0)20 8941 6701 or by email if you have electronic signature or scanning facilities

You can order Optional Extras by completing and returning the order form or by calling us 0044 (0)20 8941 1700
You may also wish to book some Holiday Extras; you can see some of the services we offer on our website by clicking here or call us for more information.

Your Final Documents which include directions to your accommodation, information on key collection, local contact numbers & names and local information will be sent to you a few weeks before your holiday provided that we are in receipt of full payment & your completed and signed booking form. 

We try to make the entire booking process as clear and straight forward as possible, but should you have any queries during any stage of your booking with Haven on Earth please do not hesitate to contact us any time by telephone 0044 (0)20 8941 1700 or by email: enquiries@havenonearth.co.uk