Last updated: 19th March 2020
Due to the current situation regarding the outbreak of Covid-19 please be assured we are doing our very best to manage your current booking. The situation is developing on a day to day basis and we are monitoring it closely.
As you are probably aware the government have advise against all but essential travel over the next 30 days.
We realise this is a very uncertain time for everyone and we will listen to all concerns and take your holiday plans case by case, as always as we know personal service counts, especially in these times.
We will do our best to be flexible and where possible postpone holiday dates subject to availability and owners approval. We are currently in discussions with villa owners and local property managers on what we are able to offer in view of the current situation.
We are able to delay balance payments/cancellation policies in most cases to allow for flexibility where access to your chosen destination is still uncertain.
We understand your holiday is important and we are here to listen to your concerns and offer you advice.
For now we advise you to consult your holiday insurance provider should you need to cancel or claim for losses. Your holiday insurance provider should accept liability in cases where the FCO have confirmed your destination falls under the ‘all but essential travel’ guidelines and restrictions in place in the UK and chosen destination. All insurance policies vary so you need to check what cover you have. If you have not taken out independent holiday insurance you may find you have cover via your bank or credit card.
If you are calling to discuss your booking and cannot get through please leave a message and we will call you straight back. Staff are currently working from home and phone lines are restricted.